Transformation of the project management office of a new station build project

London, United Kingdom

Partners

Barnet Council
Capita
Re (Regional Enterprise)
Currie and Brown

Services

Risk contingency management
Business intelligence
Change management
Data visualisation and reporting
Process improvement
Issue management
Tender preparation
Business case and funding
Policy and strategy development

Challenge

The Brent Cross West station and associated critical infrastructure programme was a complex, multi-stakeholder project involving Barnet Council, Network Rail, and multiple delivery partners. The existing project management office lacked the processes, tools, and governance structures needed to effectively manage the programme. Reporting was inconsistent, risk management was immature, and there was limited visibility of programme health.

Solution

Floreer redesigned the project management office from the ground up, establishing governance frameworks, reporting standards, and risk management processes. The team implemented new tools for risk contingency management, developed business intelligence dashboards, and created standardised processes for issue management, change control, and tender preparation. Floreer also provided change management support to embed the new ways of working across the programme team.

Outcome

The transformed PMO provided the programme with a robust governance framework and significantly improved reporting quality. Stakeholders gained real-time visibility of programme health through the new dashboards. Risk management maturity improved markedly, and the standardised processes reduced administrative burden while improving consistency and auditability.

Our Work