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Digital transformation of the contract lifecycle management solution for a leading UK healthcare company

United Kingdom

Partners

  • SYKE
  • McKesson

Services

  • Digital transformation
  • Product innovation
  • Change management

Challenge

McKesson's UK operations managed a large and complex portfolio of contracts with healthcare providers, suppliers, and partners. The existing contract management approach was fragmented, with contracts stored across different systems and locations. This made it difficult to track obligations, manage renewals, and ensure compliance with healthcare regulations.

Solution

Floreer led the implementation of a contract lifecycle management platform, working with McKesson's legal, commercial, and operational teams. The programme included process discovery, solution design, platform configuration, data migration, and a comprehensive change management programme. Floreer partnered with SYKE to deliver the technical implementation while focusing on business process transformation and user adoption.

Outcome

McKesson achieved a centralised, digital approach to contract management that improved visibility, reduced compliance risk, and increased operational efficiency. The platform automated key contract workflows, including approval routing and renewal alerts, and provided management with real-time analytics on the contract portfolio. User adoption exceeded targets, driven by the effective change management programme.